Cancellation & Refund Policy

This policy applies to subscription fees paid to CarDealersBay for use of the CarDealersBayplatform (dealer website, admin panel, and related services). It does not cover vehicle purchases, which are transactions between buyers and individual dealerships.

How to cancel: You may cancel your subscription at any time via Admin → Billing in your dealer dashboard, or by emailing support@cardealersbay.in from your registered account email with your dealer name and request.

• Monthly subscriptions: Cancellation is effective at the end of the current paid billing cycle. You retain access until that date. No further automatic charges will occur.
• Yearly subscriptions: Cancellation prevents auto-renewal. Access continues until the end of the prepaid annual term unless an approved refund is issued.
• Store Management add-on: May be cancelled independently. Cancellation stops future billing for the add-on from the next billing date.
• Immediate suspension: We may suspend or terminate access without refund if these terms are violated, fraud is suspected, or required by law.

Cancellation requests are acknowledged within 2 business days. A confirmation email will be sent when processing is complete.

Refunds are processed to the original payment method (UPI, card, net banking, etc.) through our payment partner. Settlement to your account may take 7–10 business days depending on your bank or payment provider.

Eligible for refund:

• Duplicate payment for the same billing period
• Payment debited but subscription not activated due to a platform error
• Unauthorized transaction reported within 48 hours and verified by us
• Yearly plan: full refund within 7 days of first purchase if the service was not materially used

Generally not refundable:

• Monthly plan fees once the billing period has commenced
• Partial use of a yearly plan after the 7-day cooling-off window
• Store Management services already delivered (e.g. store profile updates completed)
• Third-party charges, taxes, or bank fees levied by payment providers

Pro-rata refunds: At our discretion, pro-rata refunds for yearly plans may be considered only for prolonged platform outages or failure to deliver contracted features, documented through support tickets.

Email support@cardealersbay.in with:

• Registered dealer / business name
• Account email and phone number
• Transaction ID, date, and amount paid
• Reason for the refund request

We review requests within 5 business days and notify you of approval or rejection with reasons. Approved refunds are initiated within 7 business days.

Please contact us before raising a chargeback so we can resolve the issue directly. Unresolved disputes may be escalated under the Consumer Protection Act, 2019. For payment-gateway disputes, applicable RBI guidelines will apply.

CarDealersBay
Shop no 1, SB Complex, Ward no 4, Dahegaon (R), Saoner, Nagpur 441113
Phone: +91 7420996205
+91 8767176736
+91 9822566205
Email: support@cardealersbay.in
/support

See also our Terms of Service for general platform terms.