Privacy Policy

We may collect the following categories of information:

• Account & identity data: Name, email address, phone number, dealership name, business address, and login credentials (managed via our authentication provider).
• Business & inventory data: Vehicle listings, photos, pricing, enquiries, and admin activity you submit to the platform.
• Payment data: Billing details, transaction IDs, and subscription status. Card and UPI payment details are processed by our payment partners; we do not store full card numbers.
• Technical & usage data: IP address, browser type, device information, pages viewed, and analytics events to improve the service.
• Communications: Support emails, signup forms, and WhatsApp or enquiry messages sent through dealer sites.

We use collected information to:

• Provide, operate, and maintain the platform and dealer websites
• Process subscriptions, payments, invoices, and refunds
• Authenticate users and enforce account security
• Deliver customer support and respond to enquiries
• Send service-related notices (billing, policy updates, security alerts)
• Analyse usage to improve features, performance, and reliability
• Comply with legal, tax, and regulatory obligations in India

We may share information with:

• Payment processors (e.g. Cashfree) to process subscription payments securely
• Authentication providers (e.g. Clerk) to manage sign-in and account security
• Cloud & infrastructure providers (hosting, database, image storage) that process data on our behalf under contractual safeguards
• Dealers & their customers: Enquiry details submitted on a dealer's public website are shared with that dealer to fulfil the request
• Legal & regulatory authorities when required by applicable Indian law, court order, or lawful government request

We do not sell your personal information to third parties.

Disclosure occurs through secure API integrations, encrypted connections (HTTPS/TLS), role-based admin access, and contractual data-processing agreements with service providers. Access is limited to personnel and subprocessors who need the information to perform their duties.

We implement reasonable technical and organisational measures to safeguard personal information, including:

• Encryption in transit (TLS) for data transmitted over the internet
• Access controls and authentication for admin and platform accounts
• Secure credential storage via established authentication providers
• Payment data handled by PCI-DSS compliant payment gateways
• Regular monitoring and restricted access to production systems

No method of transmission or storage is completely secure. If you believe your account has been compromised, contact us immediately at support@cardealersbay.in.

We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of account data subject to legal retention requirements.

Subject to the Information Technology Act, 2000 and applicable rules, you may request access, correction, or deletion of your personal data, and withdraw consent where processing is consent-based. Contact us using the details below to exercise these rights.

We use cookies and similar technologies for authentication, session management, and analytics. You can control cookies through your browser settings; disabling cookies may limit certain platform features.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the revised policy.

For privacy-related questions or grievances, contact:

CarDealersBay
Shop no 1, SB Complex, Ward no 4, Dahegaon (R), Saoner, Nagpur 441113
Phone: +91 7420996205
+91 8767176736
+91 9822566205
Email: support@cardealersbay.in
Customer Support page